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The softer side of income assistance

Sean Holman, January 24, 2008.
The Public Eye Online.

The provincial employment and income assistance ministry has budgeted around $100,000 to improve the telephone communication skills of its 800 frontline staff. In an interview with Public Eye, communications director Richard Chambers, explained the training program is meant to improve the staff's ability to deliver ministry services over the phone. "We're committed to this service delivery model. We think we can make it work. And we think there will be two winners if we can deliver our services well by phone," said Mr. Chambers.

"If clients are happy with the service they receive and it works for them, then it's going to be a lot more convenient for hem and less evasive. For us, in the ministry, it means we will have fewer people coming into our offices - fewer waits, fewer backups and fewer people around the buildings. And, ultimately, telephone delivery service could result in significant savings." Earlier today, the government quietly announced that the British Columbia Institute of Technology will be delivering the training program. The following is a complete copy of that announcement, which was posted on BC Bid.

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But hey, at least the jobs haven't been shipped to Bangalore... yet.

Once the whole privatization is done the Liberals don't even have to pretend to care about all those welfare bums hanging around "the buildings" or the jobs and bodies that will no longer be the concern of the BC government. And hey, all of you welfare folks will have no-one to complain to, or get even marginal support, or gods forbid, income assistance, since you won't ever be able to reach anyone again. And then the Liberals and their cronies (who will be paid bonuses for cutting the ranks of welfare even more) will pat themselves on the back about what a good job they've done. God help us all, but mostly those who really need it. Has the world really gone insane with greed? Where does it all stop?